About You:
You’re a calm, methodical problem-solver who loves keeping people productive and systems secure. You document as you go, automate repetitive work, and communicate clearly with engineers and non-technical stakeholders alike. You’re hands-on with Microsoft 365/Entra, Intune, and UniFi, and you take pride in clean baselines, reliable Wi-Fi/VPN, and fast incident recovery.
Responsibilities:
- Administer Microsoft 365 / Office 365 (Exchange Online, SharePoint/OneDrive, Teams) and Entra ID (Azure AD) including MFA, Conditional Access, and SSO integrations.
- Own endpoint management with Intune/Autopilot for Windows and macOS (enrollment, compliance, configuration profiles, app lifecycle, BitLocker/FileVault).
- Operate and optimize UniFi Dream Machine firewall, UniFi switches/APs (VLANs, guest Wi-Fi, VPN, DHCP/DNS), including config backups and firmware policy.
- Provide L2 deskside support for Windows/macOS developer laptops (hardware diagnostics, OS rebuilds, drivers/firmware, complex app issues, warranty/RMA).
- Maintain backup & restore for M365 (mail/SharePoint/OneDrive) and critical endpoints/servers; define and test RTO/RPO quarterly.
- Implement and monitor security hygiene (EDR/Defender, patch compliance, local admin audits, certificate/key management), and collaborate on vulnerability remediation.
- Set up and maintain monitoring/alerting (e.g., PRTG/Zabbix/Grafana/M365 health), keep runbooks current, and execute changes via documented windows.
- Script automation and reporting (PowerShell/Bash) to reduce toil and improve compliance.
- Run incident/problem/change (ITIL-lite), track SLA performance, and publish weekly service health dashboards.
- Coordinate vendor support (ISPs, UniFi, device RMAs) and manage IT assets/licenses across their lifecycle.
- Provide timely technical support for hardware, software, network, and system-related issues across the organization.
- Manage and maintain all IT assets, including laptops, desktops, peripherals, servers, and networking equipment, ensuring accurate documentation and lifecycle tracking.
- Install, configure, and troubleshoot operating systems, applications, and tools required by employees.
- Ensure smooth onboarding and offboarding processes by setting up and revoking IT access, email accounts, and relevant software permissions.
- Implement and maintain regular data backups, system updates, and security patches to ensure IT hygiene and compliance.
Skills & Requirements:
- Minimum 3 years of experience as a System Engineer or a similar technical role.
- Strong understanding of hardware, operating systems (Windows/Mac), networks, and commonly used business applications.
- Systems/endpoint administration with Microsoft 365 + Entra ID and Intune/Autopilot (Windows and macOS) in a software/tech environment.
- Practical experience with managing firewalls network devices including APs and switches.
- Proven backup/restore discipline for Microsoft 365 and endpoints/servers.
- Experience with security basics including MFA/conditional access, patching cadence, EDR/Defender, least-privilege, and certificate management.
- Hands-on experience with IT asset management, including inventory tracking and lifecycle planning.
- Prior experience managing IT procurement workflows and coordinating with vendors.
- Excellent troubleshooting skills with the ability to diagnose and resolve issues efficiently.
- Familiarity with Active Directory, Office 365/Google Workspace, VPN, firewalls, and network configurations.
- Strong verbal and written communication skills, with confidence in handling employee queries and support requests.
- Ability to work both independently and collaboratively within a team environment.
- A proactive attitude with a commitment to maintaining high-quality service delivery.
- Strong PowerShell, Bash experience and IT certifications would be a big plus.
Offerings & Benefits:
- Above market salary
- Bi-annual increments
- Performance based bonuses
- Flexible working arrangements for healthy work-life balance
- Recreational and entertainment events
- Dynamic team and great team culture
- OPD health care for self, spouse, children and parents
- Emergency and hospitalisation medical coverage
- Maternity care coverage for pre-natal and post-natal medical expenses
- Unlimited 24/7 tele-consultations with GPs
- Significant discounts on tele-consultations with specialist doctors
- Significant discounts on leading labs for medical tests.
- Significant discounts on leading pharmacies for medicines
- Health and wellbeing counselling
- Casual leaves
- Sick leaves
- Annual leaves
- Wedding leaves
- Haj leaves
- Pilgrimage leaves
- Maternity leaves
- Paternity leaves
- Bereavement leaves